VSA
Remote Monitoring & Management
Release Notes
2FA (Two-Factor Authentication)
Agent
Articles related to the Agent module as well as the Kaseya Agent software.
- Gathering Agent Logs For Connectivity Issues
- How can I remove the Badge Icon on my Agent?
- 'K Agent Update Done' script loops on Machines.
- 9.5 Agent: "Installation of the Agent Failed" on Windows systems.
- Adding the -remote tag for KaUsrtsk.exe on Windows Agents
- Agent account name is not the same as the Computer name
- See all 126 articles
Agent Procedures
Articles related to the Agent Procedure Module, Custom Agent Procedures, and the Agent Procedure Scheduler
- #vPatchConfiguration.LanCacheUNCPath# variable not storing value
- Agent Procedure Error "The File Exists"
- Agent procedure to Collect Windows Event Logs - Application and System Logs
- Agent Procedures - deleteDirectory with "recursively delete" option fails on agents with Italian Windows installation
- Agent Procedures - Execute User Command.
- Agent Procedures - WriteFile() fails to write files to C:\Windows\system32
- See all 41 articles
Malwarebytes
Articles related to VSA Anti-Malware modules powered by Malwarebytes, including Kaseya Anti-Malware (KAM) and Malwarebytes Endpoint Protection.
Anti-Virus (KAV)
Articles related to the Anti-Virus module powered by Kaspersky
- Anti-Virus and Firewall Exclusions and Trusted Apps
- Classic KAV Module - 7 Steps To Troubleshoot Installation Failures
- (KAV) Master: General Alert Issues
- (KAV) Master: General Definitions/Detection Issues
- (KAV) Master: General Installation Issues
- (KAV) Master: General Licensing Issues
- See all 77 articles
VSA API
Articles related to Kaseya VSA's API.
- Can I import 3rd party data in to Kaseya?
- Domain Logons Kaseya API
- Getting a "Nullable object must have a value" When Disabling a User via the API
- How to migrate REST API authentication from Basic to PAT method
- Machines/Agents/Assets are not showing in ConnectWise or AutoTask
- Server was Unable to Process Request: Could not find stored procedure 'dbo.usp_GetSoapApiServiceTicket'
- See all 8 articles
Audit
Articles related to the Audit module.
- 2byte-character(eg.Japanese) in Custom Field Name
- Agent status page / Country column shows "Reserved"
- Audit Software Licenses
- Filtering (Views) agents on the basis of version number of applications (.exe) doesn't return expected results
- How can I filter on agents that need to be updated (old agent versions)
- How do I configure Audits after installing a new agent?
- See all 16 articles
Backup (KBU)
Articles related to the Kaseya Backup Module powered by Acronis.
- "CD Recovery" boot media falsely reports image password incorrect
- "Last differential" backups log "Failed to parse archive index" warning if Max File Size is restricted
- ABR10 client creates larger incremental backups than Acronis 9.x
- ABR11 bootable media builder installation script
- Acronis Clean-up Utilities
- Acronis Managed Machine service fails to start - corrupt log database
- See all 126 articles
BitDefender
Bring Your Own Device (BYOD)
- Can BYOD Gateway run in a virtual machine?
- Can I copy clone a virtual machine with a BYOD Gateway?
- Can I remotely wipe phones from BYOD Suite?
- How can I change the site icon the client displays for my gateway?
- How can I find my gateway data directory
- How can I verify my server can connect to the Relay service
- See all 15 articles
Cloud Backup (KCB)
Articles related to the Cloud Backup module powered by Acronis Backup Cloud.
- Kaseya Cloud Backup (Acronis Cyber Cloud) - mandatory upgrade notification
- Acronis Backup Cloud Agent fails to re-install due to pre-existing user
- Acronis Backup Cloud Software saying incorrect username and password
- Agents are Missing from 'Cloud Backup > Show > Machines'.
- Cloud Backup - how to reclaim Acronis Cloud storage
- Cloud backup doesn't allow VM agents because it detects the agent as a physical machine
- See all 15 articles
Data Backup (KDB)
Articles related to the Kaseya Data Backup module.
- Backup failed - "The agent stopped communicating with the server for more than 10 minutes"
- Collect KDB logs for support
- Data Backup agent "install failed"
- Data Backup logs consume too much disk space on Kaseya server
- End-of-life notice for Kaseya Data Backup (KDB)
- Error message "there was an error trying to delete" when trying to delete data using Manage function
- See all 18 articles
Direct to Cloud Backup (KDCB)
Discovery
Articles related to the Discovery module (Both LanWatch and DomainWatch)
- AD Deployment-based Agents not updating properly since upgrading to a newer VSA version
- After running Lan Watch Scan , some of the devices shows "unknown"
- Agents deployed through domain watch cannot be deleted
- Azure Active Directory 'Sign in with Microsoft' On-Prem Configuration
- Azure Active Directory Discovery Permission Configuration
- Azure Active Directory User Management Configuration
- See all 32 articles
Enterprise Mobility Management (EMM)
Kaseya EMM brings together powerful Bring Your Own Device (BYOD) Management, Mobile Device Management (MDM) and Mobile Application Management (MAM) capabilities.
- EMM: AD Integration fails with error message "Unable to calculate Domain name from search Base"
- Can I load standalone APK files on to Android devices with EMM in R9?
- EMM - Device Tracking is not working
- EMM - How to re-sync the AD email address
- EMM AD Integration Fails With Error: 'Invalid bind credentials received'.
- EMM: AD Integration Fails with Error: "Error initializing SSL/TLS."
- See all 14 articles
Info Center
Articles related to the Info Center reporting module
- A report fails with an error similar to: ...found response content type of ' ', but expected 'text/xml'
- Decrypt the symmetric key Report error
- Executive Summary Report Failing with a 401 Error
- Graphs lose their color when the report is printed to PDF.
- How do I create a filter for domain/workgroup computers?
- How to change company logo in the Executive Report
- See all 23 articles
Mobile Device Management (KMDM)
Monitoring
Articles related to the Kaseya Monitoring Module.
- Agent Offline and other alerts are not generated
- Agent Offline Status Emails Taking Longer Than Expected
- Agent status alarms are based on server time to agent time
- Best Practice: Disabling Alarms During Maintenance
- Best Practices for Monitoring - VSA 9
- Can I change the Event log collection settings on a per machine basis?
- See all 43 articles
Network Monitoring (KNM)
Articles related to the Kaseya Network Monitoring module
O365 Backup
Patch Management
Articles related to the Patch Management module.
- 'Reboot Now' Button Remains and/or end user Reports Ongoing Patch Reboot Nag After Reboot
- Alert for Patch Scan.
- Are Patches Automatically Removed From The LAN Cache
- Automated Patching - Failures (Missing Approved)
- Best Practices: Online Scan vs. Offline Scan
- Cancel Update vs Terminate Update
- See all 73 articles
Policy Management
Articles related to the Policy Management module
- Cannot assign Policies to a machine
- Cannot set views on the System Policies
- Cannot view policies under the System Cabinet
- Compliance Check in the Policy Management module
- Determining why a policy object is out of compliance
- How to manually enable/disable policies to add/remove performance counters based on views.
- See all 14 articles
Remote Control (KRC)
Articles related to the Kaseya Remote Control Module as well as the KRC remote access program, RDP, and VNC.
- "A private session could not be established. Would you like to connect to a shared session instead?" Messsage
- 3rd party application on older Windows OS does not display correctly in KRC session
- Antivirus Exclusion list for Remote Control components.
- Does UAC have to be disabled for Remote Control to work?
- Domain Active Directory (AD) Password Reset
- Error when trying to start VNC session from Vista or Windows 7.
- See all 58 articles
Live Connect (KLC)
Articles related to the Kaseya Live Connect program.
- Live Connect Log File Locations
- Classic Live Connect or Remote Control Cannot Launch in Chrome
- Embedding Live Connect on Demand Link
- Error 403 - Unable to start session with the endpoint
- How do I troubleshoot KLC/Desktop Access issues on a Mac?
- How to launch Kaseya Live Connect (KLC)
- See all 31 articles
Service Billing (KSB)
Articles related to the Kaseya Service Billing module.
Service Desk (KSD)
Articles related to the Kaseya Service Desk module.
- Notice of Mandatory Upgrade for Kaseya Service Desk (KSD) module
- After upgrading, Service Desk is now installed
- Can I change my service desk prefix?
- Cannot attach certain files to a ticket in Service Desk
- Error when creating ticket from an Agent "you do not have permission to create new items on any desks"
- Error when trying to delete a desk: An object name must be provided in order for me to locate proper meta object
- See all 35 articles
Setup & Installation
Articles related to the setup, installation, and upgrade process
- "Oops. Something went wrong" error message.
- "Unable to validate license License file Lc.txt was not created" message when running kinstall.exe
- 9.4 Schema installation fails on non-English locals (OS/SQL language)
- All my SaaS agents show as suspended
- Auto Deploy uses wrong agent icon
- AWS API endpoints TLS 1.2 requirement
- See all 74 articles
Software Deployment (KSDU)
Articles related to the Kaseya Software Deployment & Update profile
- Best practices: When should I use VSA Write File and VSA URL?
- Clients with no internet access are failing Software Deployment scans
- Failed KSDU Scans
- How do I import my Ninite Pro license into Kaseya?
- KSDU - Ignored Software
- KSDU Profiles can be seen by all users regardless of scope
- See all 14 articles
Software Management (SM)
Articles related to the Kaseya Software Management Module.
- "Failed to Install after two attempts" OR Machine picking up zero or no vulnerabilities
- Configuring WSUS for Software Management 2.0
- Could not assign profile because it is currently using Patch Management.
- Error on Endpoint: permission denied - Due to Anti-Virus
- Failed Installation for FileZilla in Software Management.
- How does Software Management know if an Agent is connected to Patch Management?
- See all 25 articles
System
Articles related to the System module.
- Add many email addresses in System Monitoring and Alerts
- After updating to new VSA UI, all the icons are missing/distorted
- Alerting when reaching License Limit for KServer
- An error occurred on the server when processing the URL
- Applying a New License Key in Kaseya
- Can I define a scope based on OS Type or Role?
- See all 85 articles
System Backup & Restore (KSBR)
Articles related to the Kaseya System Backup & Restore Module Powered by StorageCraft
- Assign Profile Error: "The credentials did not have permissions to the image location."
- Backup History shows a Failed job for the "unknown" profile
- Cannot connect to ImageManager on localhost:56765, object reference not set to an instance of an object is displayed
- How to gather logs for KSBR issues.
- Image Manager Consolidate Error: Cannot consolidate - Chunk too Long.
- Is it possible to create KSBR profile without providing encryption password?
- See all 15 articles
vPro
Articles related to the vPro module powered by Intel vPro.
- Cannot upload large ISO in the KDPM vPro section
- Enabling vPro
- How do I configure the security certificate for a vPro Proxy
- Implement vPro machine with Kaseya when configured through Remote Configuration Service (RCS)
- vPro Proxy Port Configuration
- vPro Remote Control fails to launch KVMView with a "Object reference not set to an instance of an object." message.
- See all 8 articles
Webroot (3rd Party)
Articles related to the Webroot Third Party Module supported by WebRoot.