How to remove Webroot from endpoint machines

QUESTION:

How to remove webroot completely from Endpoint machines?

 

ANSWER:

If you want to uninstall SecureAnywhere and are unable to do so because of the options are missing, here are some steps you can try to resolve the problem:


Option 1: Ensure correct display settings

  1. Open the main interface.
  2. Click Settings, then choose Basic Configuration.
  3. Un-check the boxes next to Show Webroot in the Start Menu and Show Webroot in Add/Remove Programs.
  4. Click Save All. After saving your settings, repeat steps 1 and 2, then re-check the boxes next to Show Webroot in the Start Menu and Show Webroot in Add/Remove Programs. Then click Save All again.
  5. Once you have re-checked the correct options, try uninstalling Webroot from the Control Panel > Add/Remove Programs option, or from Start > All Programs > Webroot SecureAnywhere > Tools > Uninstall Webroot.

Option 2: If the method above does not work, you can run an uninstall command manually. Choose the correct instructions for your operating system. NOTE: Some users report that using "copy/paste will NOT work, so make sure you manually type the command please.


For Windows XP:

  1. Click Start, then click Run. The Run box opens.
  2. Type the following into the Run box, exactly as it appears below. Note: This path is for the default location. If you installed the program elsewhere, be sure to modify the path accordingly. "C:\Program Files\Webroot\WRSA.exe" –uninstall
  3. Click OK.
  4. When prompted to uninstall, click Yes.


For Windows Vista and Windows 7:

  1. Open the Start menu by clicking the Start icon.
  2. Type the following into the Start Search bar, exactly as it appears below. Note: This path is for the default location. If you installed the program elsewhere, be sure to modify the path accordingly. "C:\Program Files\Webroot\WRSA.exe" –uninstall
  3. Press the Enter key on your keyboard.
  4. When prompted to uninstall, click Yes.


For Windows 8 & 8.1:

  1. Move your cursor to the bottom right of the screen to open the Charm Bar menu.
  2. Click Search, then type the following into the Start Search bar, exactly as it appears below. Note: This path is for the default location. If you installed the program elsewhere, be sure to modify the path accordingly. "C:\Program Files\Webroot\WRSA.exe" –uninstall
  3. Press the Enter key on your keyboard.
  4. When prompted to uninstall, click Yes.


For Windows 10:

  1. Click the Search icon at the bottom of the screen in the Taskbar
  2. Type the following into the Start Search bar, exactly as it appears below. Note: This path is for the default location. If you installed the program elsewhere, be sure to modify the path accordingly. "C:\Program Files\Webroot\WRSA.exe" –uninstall
  3. Press the Enter key on your keyboard.
  4. When prompted to uninstall, click Yes.

 

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  1. You might a failure error stating

"SecureAnywhere is currently managed by the Web Console and all changes need to be applied centrally. Please refer to the SecureAnywhere documentation for further information."

Webroot.JPG

If neither of the methods above is successful, please repeat the steps in Windows Safe Mode to complete the removal.

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