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Clients with no internet access are failing Software Deployment scans

PROBLEM:

I have one client that has a locked down environment and their machines have no internet access. Because of this, scans are failing on their endpoints. How can I work around this?

SOLUTION:

A solution to this is to use the 'Offline Scanner'. Agents without internet access can be optionally configured to use an offline scanner to run Software Deployment and Update scans. Only connectivity to the Kaseya Server is required. The offline scanner is refreshed nightly on the Kaseya Server. Agent machines are individually configured to use the offline scanner using the Offsite Scanner tab on the Application Settings page. If a machine is configured to use the offline scanner, it downloads the latest offline scanner from the Kaseya Server and scans using this file instead of downloading a similar file from the internet.

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