Service Desk (KSD)
Articles related to the Kaseya Service Desk module.
Articles
- Notice of Mandatory Upgrade for Kaseya Service Desk (KSD) module
- After upgrading, Service Desk is now installed
- Can I change my service desk prefix?
- Cannot attach certain files to a ticket in Service Desk
- Error when creating ticket from an Agent "you do not have permission to create new items on any desks"
- Error when trying to delete a desk: An object name must be provided in order for me to locate proper meta object
- Export Tickets per Organization in Service Desk
- Handling Service Desk tickets with no Org
- How can I remove users from the 'Assigned To' list in Service Desk?
- How do I change the email address that Kaseya uses to send Emails in Service Desk Procedures?
- How to create a procedure variable and the difference between procedure variables and ticket property variable
- How to Limit Access for SD Technicians that has VSA Admin role type
- How To Re-open Closed Service Desk tickets
- How To Setup Monitoring Alerts to Flow into Service Desk as Tickets
- I have accidentally deleted some or all tickets from my service desk, is there a way to get them back?
- Is there a way to roll-back or test changes to service desk procedures?
- Kaseya Service Desk email reader does not automatically poll
- Limited Logons after installing KSD
- Monitoring Alerts stay stuck in processing while creating a ticket
- OAuth 2.0 for Microsoft O365 with Service Desk Email Reader
- Saving ticket gives error: "Hours Worked required"
- Sending Service desk emails takes a long time
- Service Desk Coverage Schedules reset after re-apply schema
- Service Desk does not appear in the list of my modules after changing my account type
- Service Desk Email Reader status shows the service desk ‘standard’ does not exist
- Simple Stage Entry and Ticket Change Procedure
- The inventory asset field in service desk>new ticket is missing an agent
- The system is in the process of creating the form 'Customer_Service_Fixed_Width_No_Tabs.xml'. Please try again.
- Unable to import procedure - Unapproved SQL Commands
- User Unable to See any Desk from the Service Desk Selection Box it shows "--No Service Desk in Scope--