Classic Live Connect or Remote Control Cannot Launch in Chrome


When attempting to launch Classic Remote Control or Live Connect in Chrome, nothing occurs and you are met with a prompt suggesting to download Live Connect when it is already installed.




Chrome utilizes protocol handlers to manage URI schemes. When a new application such as Live Connect is installed, Chrome would ask whether you'd like to use Live Connect as the default application for the protocol (kaseyaliveconnect://). When this prompt is ignored or canceled, the browser will no longer know what application to use at the time of the request.



  1. Navigate to %localappdata%\Google\Chrome\User Data.
  2. Search for Local State and edit with Notepad.

  3. Find "kaseyaliveconnect" and you'll see "kaseyaliveconnect":true -- delete this line.
  4. Save the file.
  5. Restart Chrome.
  6. Type kaseyaliveconnect:\\ in the browser.


    If a pop up indicates an attempt to launch Live Connect but crashes, we know that the URI is now properly registered.
  7. Launch Live Connect via the VSA to confirm.

Have more questions?

Contact us

Was this article helpful?
2 out of 11 found this helpful

Provide feedback for the Documentation team!

Browse this section