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How can I verify my server can connect to the Relay service

QUESTION

How can I confirm the BYOD Gateway server is setup to support the Relay service?

ANSWER

BYOD Gateway connects to Relay service to communicate with Secure Suite clients.

Port 443 is the outbound port used by a gateway to communicate with the Relay service over SSL. There is no inbound port for used for Relay.

Verify that you have outbound access to Relay service by running the Scout utility available at the bottom of this FAQ. If you connect to the Internet via a proxy server make sure Scout reports the proxy server name used. If you use a proxy server but it is not a system defined resource then you may have to give Scout the proxy server information.

1. Download the Scout utility to the system you intend to install the BYOD gateway on.

Scout checks for required server components like .NET Framework as well as connectivity to the relay and provisioning services.

Run Scout with an -h command line parameter for supported command line options

Run Scout with –r command line parameter to specify a relay service to test. By default Scout tests the US East relay service. Scout.exe –r ? will show all the available relay service options to test.

2. Run scout.exe to output log information to the command window. You should text similar to:

Kaseya Scout 0.3.4 - gateway pre-deployment check

Gateway machine info - OK

- FQDN: ws-01.kaseya.com

- IP:   10.0.0.9

- CPU:  Intel64 Family 6 Model 58 Stepping 9, GenuineIntel

- OS:   Windows-7-6.1.7601-SP1

.NET framework availability - OK

- .NET frameworks installed: v4 Full, v4 Client, v3.5 SP1, v3.0 SP2, v2.0 SP2

Outbound proxy server info - OK

- No system-defined HTTP/S proxy server detected

Access to Internet using HTTP - OK

- Confirmed by accessing http://www.google.com/

Access to Internet using HTTPS - OK

- Confirmed by accessing https://encrypted.google.com/

Access to provisioning server - OK

- Provisioning server https://provision.relay.kaseya.net reports version

1.3.2

Access to relay service 'us-east' (mq.us-east-1.relay.kaseya.net:443) - OK

- Successful connection to relay server 'us-east'

-----------------------------------------------SUMMARY----------------------------------------------

All checks were successful. System appears ready for Kaseya BYOD Gateway.

Report complete. Press Enter to exit:

If Scout does not report any errors your server is ready to connect to the Relay service.

Specifying a Proxy Server and Port

If you connect to the internet via a proxy server make sure Scout reports the proxy server name used.

If you use a proxy server but it is not a system defined resource then you may have to give Scout the proxy server information.

Use the following to force Scout to use a specific proxy server if it does not find it by default.

scout.exe -p http://proxyserver:proxyport

where proxyserver and proxyport are the hostname and port of your proxy server, respectively.

The -p option tells Scout to use that proxy, not the system-defined one.

If your proxy server requires basic authentication you can provide credentials by using

proxy_server = http://proxyuser:proxypassword@proxyserver:proxyport

NTLM Authenticated Sites

Scout can also be used to test the Internet Tunnel (page ) feature to NTLM authenticated sites using the following command line options:

scout.exe -q -x -d -w http://sitename/ -u DOMAIN\username:password

If scout returns a 200 status code, OK, then you should be able to configure the BYOD gateway to tunnel to the tested site.

 

Download

Scout Utility

 

APPLIES TO

Kaseya BYOD Suite

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