Setup & Installation
Articles related to the setup, installation, and upgrade process
- "Access to file is denied" when trying to open file attachments in Service Desk
- "Oops. Something went wrong" error message.
- "Unable to validate license License file Lc.txt was not created" message when running kinstall.exe
- 7.0 Kaseya Application Firewall and Port Changes - FAQ
- 9.3 Post-Upgrade Checklist
- 9.3 Pre-Upgrade Checklist
- 9.4 Schema installation fails on non-English locals (OS/SQL language)
- After installing patch 9.3.0.16 Re-apply schema may give an error
- After upgrade to R9.1, the installed patch level has not changed
- After upgrading to R8 "SecureSessionModule" errors are seen in the Windows event log
- All my SaaS agents show as suspended
- Auto Deploy uses wrong agent icon
- Can I backup the Kaseya database to a mapped drive?
- Can I install add-on modules through policies?
- Can I install Kaseya VSA / KNM when SQL is running on a non-standard port
- Can I install PowerShell 4 on the Kaseya server?
- Can I limit the number of backups that are stored on the SQL server for the Kaseya Database?
- Cannot remove Master role
- Change Master Collation
- Create a Self-Signed SSL Certificate
- Database Backup failed - Not enough disk space
- During Installation, the sa password is not accepted. How do I finish the installation?
- Event Service, Sync Service and/or Pluginhost Service start, but then stop again after a short period
- Experiencing slow VSA performance when VSA is hosted on Hyper-V Server
- How can I make a custom installer to automatically apply default settings?
- How do I create a test VSA?
- How do I troubleshoot why my database is so large?
- How to cancel a long running SQL Job, such as a backup
- How to create a .NET custom error page to increase security
- How to create an IIS custom error page to increase security