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Acronis Backup Cloud Software saying incorrect username and password

Issue: The Acronis Backup Cloud Agent is indicating my username and password is not correct

Resolution: Verify the URL of your backup cloud server and the server that the Acronis Backup Client (ABC) Agent is pointing towards.

Step 1:

How to verify url of your backup cloud server:

Check the URL of the browser when you login to the Acronis Management Console:

2016-08-17_18-47-53.png

 

Step 2:

How to verify the URL of the ABC Agent Installer:

Login to the ABC agent using username: acronis and password: acronis

2016-08-17_18-46-09.png

 

Step 3:

Verify the URL and change if necessary to match the URL of the Kaseya Backup cloud:

2016-08-17_18-46-19.png

In this case if we were using kaseya-cloud.acronis.com, we would update this field by removing https://cloud.acronis.com and replacing it with https://kaseya-cloud.acronis.com, and then providing the respective username and password of the end-user company.

 

 

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