Collect KDB logs for support


How do I collect Kaseya Data Backup Logs


Please go to the page below and at the end of the Agent Name Alt+LeftClick

> Data Backup > Backup > Status




  • What you will then see is an 'uploading logs' status in a pop up - When it is finished you will have a link to download the logs - it will download the following zip file




  • If the agent is backing up to a Private Storage Server we will also need the log below - This is the agent default install directory

C:\Program Files (x86)\Kaseya\<serverguid>\PrivateStorage.log


Kaseya VSA, KOB, Kaseya Online Backup, KDB, Kaseya Data Backup

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