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Collect KDB logs for support

How do I collect Kaseya Data Backup Logs

Please go to the page below and at the end of the Agent Name Alt+LeftClick

> Data Backup > Backup > Status

  

Collect_KDB_logs.png

  

  • What you will then see is an 'uploading logs' status in a pop up - When it is finished you will have a link to download the logs - it will download the following zip file

 KOBAgentLogs.zip

 

download_log.png

  

  • If the agent is backing up to a Private Storage Server we will also need the log below - This is the agent default install directory

C:\Program Files (x86)\Kaseya\<serverguid>\PrivateStorage.log

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