Collect KDB logs for support

QUESTION

How do I collect Kaseya Data Backup Logs

ANSWER

Please go to the page below and at the end of the Agent Name Alt+LeftClick

> Data Backup > Backup > Status

  

Collect_KDB_logs.png

  

  • What you will then see is an 'uploading logs' status in a pop up - When it is finished you will have a link to download the logs - it will download the following zip file

 KOBAgentLogs.zip

 

download_log.png

  

  • If the agent is backing up to a Private Storage Server we will also need the log below - This is the agent default install directory

C:\Program Files (x86)\Kaseya\<serverguid>\PrivateStorage.log

APPLIES TO

Kaseya VSA, KOB, Kaseya Online Backup, KDB, Kaseya Data Backup

Was this article helpful?
1 out of 1 found this helpful
Have more questions? Contact us