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Cloud backup doesn't allow VM agents because it detects the agent as a physical machine

Problem

When trying to install Cloud back up agent on a VM, it won't let you install as the agent is being reported as a physical machine. 

Cause

Audit when ran against the machine, it detects it as a physical machine for some reason. Checking locally on the machine indeed tells you it is a VM.

 

 

Resolution

Run the Rest Audit Cache procedure against the problematic machine and then run all the three audits which should fix the issue.

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