"CD Recovery" boot media falsely reports image password incorrect

Problem

• When attempting to restore a machine using Acronis boot media created using Backup > Recovery > CD Recovery function, the automated restore fails with error "Password for protected archive is incorrect".
• The correct password is used, and the same password is accepted when the backup image is accessed from Acronis Management console or "Universal Restore" boot media.
• Other restore functions in Kaseya work correctly on the same backup image (Explore Volumes, Verify Images,  etc.)

Cause

• the problem has been documented

Solution

• this article will be updated when solution is available

Workaround

• use "Universal Restore" boot media to restore the machine in question

Applies to

Kaseya VSA (Backup module) - v6.5 and later

Ref: SVE-1990