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EMM - How to re-sync the AD email address

Problem:

I changed my email but the old email is still displayed after I did a re-sync. How do I change it to the new email ?

 

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Resolution:

We have a workaround that will change the email address after a re-sync

1. Log-in to your AD instance and search for the user

2. Delete the user

3. Re-Sync with your AD on Mobility

4. Create a new user and apply the proper settings

5. Once the new user has been created, search for the user again and right-click "Properties"

6. Input the new email 

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7. Go to "Member Of" and make sure that you add the user to one of the EMM Security policies

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8. Re-synce with AD again on the Mobility module.

 

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