"A private session could not be established. Would you like to connect to a shared session instead?" Messsage

SYMPTOMS

When trying to connect to Windows computer using Kaseya Remote Control (KRC) with a private session or using 1-Click Access, remote control viewer displays the below message.

noprivate.png

 

CAUSE

The above message will be displayed if: -

1) Operating System of the agent machine does not support 1-Click Access or Private Session feature. Please refer to online help (http://help.kaseya.com/WebHelp/EN/VSA/9040000/reqs/index.asp#18007.htm) for details. Please note that Windows XP and Windows Server 2003 are not supported.

OR

2) remote desktop policy on the agent machine prohibits remote connections or requires Windows native RDC client with Network Level Authentication.

 

SOLUTION

1) if the agent machine has supported OS, go to Control Panel > System and Security > System > Remote Settings

2) configure as shown below

remote_settings.png

 

APPLIES TO

Kaseya VSA

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