You find that various alerts including "Agent Offline" alerts are not generated
This is often caused by a background job called "Email Notify" hitting an error and failing to complete
WORKAROUND / SOLUTION
1. log in to the kaseya server desktop (windows)
2. load a browser and enter http://localhost/localauth/emailnotify.asp?pwe=fireEmailNotify (NB. this IS case sensitive)
If all is well, you will get a blank page. If there are any problems, you will see the error displayed.
Fixing the issue depends on the reason for the error, so please raise a support ticket via http://helpdesk.kaseya.com and let us know that you have read this article. Please include a screenshot of the error that you see.
Error: /inc/suspendUpdate.inc, line 152 - see: https://kaseya.zendesk.com/entries/88909977-You-see-an-error-in-inc-suspendUpdate-inc-line-152-on-emailNotify
Error: /inc/suspendUpdate.inc, line 46 - see: https://helpdesk.kaseya.com/hc/en-gb/articles/115001488267-You-See-An-Error-In-Inc-SuspendUpdate-Inc-Line-46-On-EmailNotify