Modules
Sign in
New Request

Agent Offline and other alerts are not generated

PROBLEM
You find that  various alerts including "Agent Offline" alerts are not generated

CAUSE
This is often caused by a background job called "Email Notify" hitting an error and failing to complete

WORKAROUND / SOLUTION
1. log in to the kaseya server desktop (windows)

2. load a browser and enter http://localhost/localauth/emailnotify.asp?pwe=fireEmailNotify (NB. this IS case sensitive)

If all is well, you will get a blank page. If there are any problems, you will see the error displayed.

Fixing the issue depends on the reason for the error, so please raise a support ticket via http://helpdesk.kaseya.com and let us know that you have read this article. Please include a screenshot of the error that you see.

POSSIBLE MESSAGES

Error: /inc/suspendUpdate.inc, line 152 - see: https://kaseya.zendesk.com/entries/88909977-You-see-an-error-in-inc-suspendUpdate-inc-line-152-on-emailNotify

Error: /inc/suspendUpdate.inc, line 46 - see: https://helpdesk.kaseya.com/hc/en-gb/articles/115001488267-You-See-An-Error-In-Inc-SuspendUpdate-Inc-Line-46-On-EmailNotify

Have more questions?

Contact us

Was this article helpful?
0 out of 0 found this helpful

Provide feedback for the Documentation team!

Browse this section