Question
Sometimes the Kaseya Backup client installation fails due to presence of previous Acronis software installation or earlier failed installation attempt. How can the components be cleanly removed?
Answer
If Acronis TrueImage Echo (v9.x) was previously installed, use this tool - http://kb.acronis.com/content/4117
If Acronis Backup and Recovery 10 was previously installed, use this tool - http://kb.acronis.com/content/6177
If Acronis Backup and Recovery 11 was previously installed, use this tool - http://kb.acronis.com/content/24952
If Acronis Backup and Recovery 11.5 was previously installed, use this tool - https://kb.acronis.com/content/35521
Applies to
Kaseya VSA (Backup module) - all versions