Kaseya SaaS Infrastructure Updates

As part of Kaseya’s effort to provide exceptional service, we want to make you aware that we will be upgrading our underlying SaaS infrastructure to provide improved performance, reliability and availability of our platform. This takes place during the normal maintenance window from Mid-October to February.

Customers do not have to take any actions unless you have added rules in your onsite firewalls to restrict access to only certain IP ranges for the Kaseya SaaS data center.

For Customers who Have Special IP Range Rules Only
If you have configured special IP range rules in your firewalls, you will need to add a new rule to allow 52.144.52.0/24 (and do not remove the existing IP range which would be 212.54.154.0/24).

Infrastructure Update Schedule
Weekend Of Servers to be Updated
October 20th NA1VSA33, NA1VSA30
November 3rd NA1VSA32, NA1VSA29
November 10th NA1VSA11,NA1VSA12, NA1VSA17, NA1VSA25


Thanksgiving Holiday

Kaseya Support offices in the US will be closed Thursday, November 22nd and Friday, November 23rd in recognition of the Thanksgiving Day holiday. A limited Support staff in US will be on-call and available for critical Service(s) Down issues only. Normal Support operations in US will resume on Monday, November 26th . Thank you!

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Got a problem? We’re here to help. Our Technical Support Helpdesk is available to assist you. Combined with our Knowledge Base, Community Discussion Forums, TechJam Webinars, and the public curriculum available from Kaseya University, we make sure that you have the tools and assistance you need to get where you want to go. For more information on how to gain support, please visit us here.

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