Kaseya SaaS Infrastructure Updates

As part of Kaseya’s effort to provide exceptional service, we want to make you aware that we will be upgrading our underlying SaaS infrastructure to provide improved performance, reliability and availability of our platform. This takes place during the normal maintenance window from Mid-October to February.

Customers do not have to take any actions unless you have added rules in your onsite firewalls to restrict access to only certain IP ranges for the Kaseya SaaS data center.

For Customers who Have Special IP Range Rules Only
If you have configured special IP range rules in your firewalls, you will need to add a new rule to allow 52.144.52.0/24 (and do not remove the existing IP range which would be 212.54.154.0/24).

Infrastructure Update Schedule
Weekend Of Servers to be Updated
December 8th NA1VSA02, NA1VSA04, NA1VSA08, NA1VSA09, NA1VSA10, NA1VSA14, NA1VSA20, NA1VSA23


Christmas & New Year's Day

Kaseya Support Offices will be closed for the holidays on the following dates:

US: December 24-25 and January 1
EMEA: December 25-26 and January 1
APAC: December 25-26 and January 1-2

During this time, a limited Support staff will be on-call and available for critical Service(s) Down issues only. Should you encounter a Kaseya server down issue, please raise a Service(s) Down ticket via the support portal, stating clearly the critical nature of the issue. Kaseya Support will be monitoring and will respond accordingly. Normal Support operations will resume on January 3rd. Thank you and happy holidays!

Help When You Need It

Got a problem? We’re here to help. Our Technical Support Helpdesk is available to assist you. Combined with our Knowledge Base, Community Discussion Forums, TechJam Webinars, and the public curriculum available from Kaseya University, we make sure that you have the tools and assistance you need to get where you want to go. For more information on how to gain support, please visit us here.

Kaseya Support Knowledgebase

Community

Join the conversation

Feature Requests

Request a Feature