Kaseya SaaS Infrastructure Updates

As part of Kaseya’s effort to provide exceptional service, we want to make you aware that we will be upgrading our underlying SaaS infrastructure to provide improved performance, reliability and availability of our platform. This takes place during the normal maintenance window from Mid-October to February.

Customers do not have to take any actions unless you have added rules in your onsite firewalls to restrict access to only certain IP ranges for the Kaseya SaaS data center.

For Customers who Have Special IP Range Rules Only
If you have configured special IP range rules in your firewalls, you will need to add a new rule to allow 52.144.52.0/24 (and do not remove the existing IP range which would be 212.54.154.0/24).

Infrastructure Update Schedule
Weekend Of
Servers to be Updated
January 5th
NA1VSA03, NA1VSA05, NA1VSA06, NA1VSA07, NA1VSA13, NA1VSA15, NA1VSA16, NA1VSA19, NA1VSA28, NA1VSA34
January 19th
NA1VSA18

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