Kaseya Support Knowledgebase
Live Connect (KLC)
Live Connect (KLC)
Articles related to the Kaseya Live Connect program.
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Agents are Reporting Offline in Live Connect
Classic Live Connect or Remote Control Cannot Launch in Chrome
Embedding Live Connect on Demand Link
Error 403 - Unable to start session with the endpoint
How do I troubleshoot KLC/Desktop Access issues on a Mac?
How to launch Kaseya Live Connect (KLC)
In Classic Live Connect VPN connection is established but cannot connect to the remote network
IT Glue Authorization from Live Connect fails with error: "invalid_grant"
ITGlue Setup from Kaseya Live Connect Fails with: "Invalid URl error."
KLC - Session Ended or Connecting issue : Session jwt was NOT validated - the session will not continue
KLC throws session ended error if FortiClient is installed on the viewer machine
KLC: Unable to Authorize Endpoint Connection When Using a Proxy
KRC shows a black screen when connected but works fine when we connected via private remote control
Launching Live Connect Using a Custom URL Scheme
Live Connect Asset Summary Does Not Load
Live Connect error - No connection could be made because the target machine actively refused it 127.0.0.1:80
Live Connect Error: "Connection Could Not Be Established"
Live Connect Fails to Connect and Just Spins
Live Connect File Manager fix for Internet Explorer
Live Connect Log File Locations
Live Connect pop-up “Open Kaseya Live Connect?”
Live Connect terminates immediately when launched
macOS Agent Permissions for Remote Control
Portal Access not working on Chrome, Firefox or Edge
Problems connecting to agents running Windows Server 2008 Standard Edition (32-bit)
Remove Agent Procedures from User Portal
SSH to ESXi via KLC
Unable to run command line utilities requiring user interaction from KLC Commands page
User gets logged out of Kaseya due to "inactivity timeout" when there is activity inside Desktop Access session