Problem:
This KB article is for clients who are attempting to Live Connect to a machine that is currently being used through RDP.
If the user RDP to a machine that's currently logged off, and logins on it through RDP, and then a second user decides to see what you're doing on that machine through live connect, with this KB article you'll be able to do that. Otherwise, normally you won't be able to and the user that uses Live Connect, will only see the login screen from Windows.
Solution:
Please make sure that the remote control option is enabled on the machine. you can do this by heading over to settings on your PC and typing remote desktop settings on the search bar
Make sure it's enabled like below:
Next, we will be adding some changes to the agent's registry key
Please check the following registry keys: -
32-bit operating systems
In the key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Locate the Kaseya entry with KaUsrTsk.exe in the Data section. Edit this data value outside of the string quotation and add a space and the term -remote
64-bit operating systems
In the key HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run
Locate the Kaseya entry with KaUsrTsk.exe in the Data section. Edit this data value outside of the string quotation and add a space and the term -remote
Example on a 64-bit computer:
Note - Since K2 and higher allow multiple agents to be installed on a single computer, you might need to determine which agent you would like to display for a remote session. Multiple agents can be modified to all display in the remote sessions.
Log off the present user that has KaUsrTsk.exe running or restart the computer to make the registry settings take effect. From there, verify if the KaUsrTsk.exe process is running for your session and that the icon is now displayed when you connect.
Click on the Agent and edit the string, add the " -remote" at the end of the value data:
After that, we're going to search on the registry:
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\Terminal Services
Once you're here:
Right-click anywhere and click new --> DWORD.
You'll be creating two DWORD. The first one will be "finheritShadow" and the second one is "Shadow" Please set the value to (2) and you should be good after that. (Please use the screenshot as a reference)
This is what it should look like once you've completed it.
Finally, make sure you reboot the machine after, it may not work if you do not reboot the machine.
If you have completed all the steps correctly when you live to connect to the machine you should be able to see this new icon that was not there previously (Console). If a user is RDP to a machine and you live to connect to that same machine that's being RDP to, you will be able to now see what the user that is RDPing to the machine is doing.
