KRC shows a black screen when connected but works fine when we connected via private remote control

Problem

KRC shows a black screen when connected but works fine when we connected via private remote control.

Cause

Display drivers on the endpoint (the machine that you want to connect to) have a 16-bit color depth which is not compatible with Live Connect.

Note: This article is only for the windows machines

Update the display drivers on the endpoint and it should resolve the issue.

Please review the below articles for further reference:

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