Kaseya Service Desk email reader does not automatically poll

Kaseya Service Desk email readers will not automatically poll. It only polls if you manually click on connect now button in the Incoming Email and Alarm Settings  > General Tab page
One or more email readers are failing to connect 
Navigate to  Incoming Email and Alarm Settings  > General Tab page
click Disable, then click Enable to re-initialize polling.
This function will only visible if you are using a Master Admin Account that has a Service Desk Administration Role type assigned to it. 



Applies to 

Service Desk 

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