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Kaseya Service Desk email reader does not automatically poll

Problem:
Kaseya Service Desk email readers will not automatically poll. It only polls if you manually click on connect now button in the Incoming Email and Alarm Settings  > General Tab page
 
Cause:
One or more email readers are failing to connect 
Solution 
Navigate to  Incoming Email and Alarm Settings  > General Tab page
click Disable, then click Enable to re-initialize polling.
This function will only visible if you are using a Master Admin Account that has a Service Desk Administration Role type assigned to it. 
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Applies to 

Service Desk 

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