How to Limit Access for SD Technicians that has VSA Admin role type


How to  Limit Access for SD Technicians that has both VSA Admin and SD Role type assign in User Role ,  where they can only view 

several Modules and Ticketing page only ? 



Go to System > User Security > User Roles
Select the SD Technician User role in the middle pane
Click on the Access Rights tab button
Click on the Expand All button
Uncheck the Modules that you do now want to grant access 

Click OK




Applies to 


Service Desk

All VSA Versions

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