1. Kaseya
2. VSA
3. Service Desk (KSD)

User Unable to See any Desk from the Service Desk Selection Box it shows "--No Service Desk in Scope--

Problem : User Unable to See any Desk from the Service Desk Selection Box
it  shows  "--No Service Desk in Scope--

 

 

Cause:  Service Desks are assigned to Scopes, if a scope has no desks assigned to it then users of this scope will be unable to use the Service Desk in question.

 

Solution: To allow SD users access to your Desks  you need to do the following    

       

1. Navigate to System > User Settings > Scope > Select the user's scope 

2. Select Service Desk Tab and click Assign , then select from the list the Service Desk you would want to assign to this user

3. Verify desk access for the users 

4. *Optional*: If the issue resides in the Agent Portal for Agent Users, the Service Desk will need to be added to the Anonymous Scope.

 

 

 

Applies to 

Service Desk