Monitoring Alerts stay stuck in processing while creating a ticket



You have set up Monitoring Alerts to Flow into Service Desk as Tickets but when reviewing these Alarms in Monitoring > Alarm Summary you see that alerts are stuck at processing



This can occur for two reasons:

  1. You have the Email Reader in Ticketing Enabled
  2. The Alarm Mapping procedure assigned to the Service Desk is Faulty



If these steps do not help, please raise a ticket with KaseyaSupport, and please mention this KB article as a reference for steps already tried


Applies to 

Kaseya Service Desk



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