Problem:
Email request not being created as ticket . Email Reader status shows the service desk ‘standard’ does not exist
Cause:
Service Desk is not configured properly in the Ticket Request Mapping Procedure
Solution :
Change the value of the Service Desk that matches the desk ID of your Desk Definition.
Navigate to Service Desk> Procedure Definition > Ticket Request Mapping and assign the correct value of your Service Desk .
The value should be exactly the same as the desk ID you have specified in your Desk Definition.
