Kaseya Support Knowledgebase
Articles related to the Agent module as well as the Kaseya Agent software.
New articles and comments
Retention of log archives on disk
Set Credential Test Fails
Set Credential test fails despite entering valid credentials
Setting Up LAN Cache on a Domain Controller
Setup the Kaseya Agent into a computer OS image
Should I install AV on my Kaseya Server?
SQL Database consistency errors and resolution
Steps to Change the Default Remote Control - Screen Recordings Folder.
Supported Apple Mac OS Functions.
The Agent does not show a logged in user even though one is logged in locally
The agent icon does not show for multiple users when logged into a windows server ( including Terminal servers )
Troubleshooting Kaseya Agent check-in problems
Troubleshooting Linux Agent Installs
Unable to download packages
Unable to Edit/Delete Agent Package Created by other VSA Users.
Unable to install Linux Agent
Unable to move Agents from one Machine Group to another one.
Unable to see any Agents via the 'AuthAnvil > Remote Control Authentication' page.
Uninstall an Agent Via Command Line
Use of digital certificates to secure Endpoint communication channel
Users getting 'Protected Network Access Attempted' pop-up on endpoints
vAgentConfiguration/currentUser does not return expected result
VSA Agent Packages: 'Set As Default Package' and 'Show On Download Page' Access Rights for User Roles.
What is an "error -12" error?
What is the difference between Suspend Alarms and Suspend Agent?
Where is the Kaseya Agent Install Log located?
Why are Agents not installing via LANWatch?
Why does the machine or applications on the machine running the Kaseya Agent experience errors and instability when the Network Driver Access is enabled?
Why is one or more of my Kaseya Agents not visible and seems to have disappeared?
Windows Agents are Falsely reporting Offline in the VSA.