Steps to Change the Default Remote Control - Screen Recordings Folder.

Question: What permissions do I need to set up after I move the Screen Recordings folder to a different drive?

Answer: Screen Recording files are by default stored in C:\Kaseya\Storage. If you are moving this to a different folder, IUSR and IIS_IUSRS should have correct permission and database needs to be updated with the new drive location.

Note: If the Kaseya directory is located on a drive other than C:, change the drive letter in the step above.

  • Provide full control to IUSR and IIS_IUSRS users to the folder permissions.
  1. Right click on the folder
  2. Go to Properties
  3. Click on the Security tab
  4. Click on the Edit button
  5. Add IUSR and IIS_IUSRS users to the folder permissions
  6. Click on OK to save the settings:


  • Update the database table with the new drive location:

UPDATE storage.centralstorageconfig

SET StorageLocation = 'E:\Kaseya\Storage' 

WHERE StorageLocation = 'C:\Kaseya\Storage'

Note: The above query is an example where in drive was changed from C: to E:.

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