Unable to see any Agents via the 'AuthAnvil > Remote Control Authentication' page.

Problem: I am a VSA admin (using correct Role/Scope) and I've just started using AuthAnvil, yet I am unable to see my agents via AuthAnvil > Remote Control Authentication.


Cause: The Web Service API is not enabled in your VSA.

Resolution: If you are an On-Prem Customer, you can enable this via System > Configure > Enable VSA API Web Service option. If you are a SAAS Customer, simply reach out to us via this link, and we will enable it for your SaaS tenant.



Applies to: 9.3, 9.4, 9.5.


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