The Kaseya Windows Agent checks in, but does not display a logged-in user even though one is logged in locally, why?
The Kaseya Agent Service Helper for KaUsrTsk is not being invoked from the HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run registry key.
Check in the Task Manager on the affected machine to verify if the kausrtsk.exe (Kaseya Agent Service Helper) process is running. If it is not, in some cases, this key overall and/or the Agent Service Helper path has been removed by security programs and thus the kausrtsk.exe process is not automatically started.
To correct this, make sure that this Registry Key Helper is set to the following path:
(assuming the Kaseya Agent was installed in C:\ drive)
<agentid> is a 15 digit number, unique to each Kaseya agent