Kaseya Support Knowledgebase
Articles related to the Agent module as well as the Kaseya Agent software.
New articles and comments
Event 2003 "Microsoft-Windows-Perflib" warning on Kaseya / SQL server
For SaaS Customers: How to view Agents with Webroot installed when I don't have the Module.
Gathering Agent Logs For Connectivity Issues
Having problems installing an agent on a machine where there was an agent previously installed?
How can I configure my Kaseya agents to check-in to the Kaseya server via a proxy?
How can I see Full Names for my Agents, including Machine Groups?
How can I troubleshoot Lan Watch issues?
How do I change the agent check-in port for an existing Kaseya server, ensuring that I do not lose control of any agents?
How do I configure IIS on Kaseya server to use SSL and certificates?
How do I configure vPro hardware so that it can be detected and managed through Kaseya?
How do I create a clean Windows workstation as a benchmark for testing?
How do I customize the Agent Icons in the system tray to use my company's logo
How do I force an agent to be offline without deleting it?
How do I Install Agents via the LAN Watch-based Install Agents page to certain Windows systems?
How do I move SQL and the Ksubscribers database to another computer?
How do I prevent group creation by end users when installing the agent?
How do I reinstall the OS on my Kaseya server?
How do I white label the Kaseya software so that my customers are not aware that I am using Kaseya to provide services to them?
How does time work in Kaseya?
How to configure an agent offline/online alert.
How to install a standard MAC agent package
How to migrate agents to another VSA instance
How to move SQL data files to a new partition or Disk drive on the same SQL server
How to start/stop agent service in Mac OS
I am setting up my Kaseya Server in a LAN environment on a server machine that does not have routine access to the internet. What are the consequences of this type of a configuration?
I am trying to install an agent on a computer currently running a Novell Netware-based OS and am unable to. Does this work?
I configured a custom URL for agent menu, and the agent is unable to browse to the URL through the menu. How do I fix this?
I have an account defined in Manage Agent > Credentials > Set Credential. How do I configure the Set Credential on an endpoint?
I have attempted to deploy new agent but are not able to connect. The icon is grey on the computers and the message "'Machine ID.Group ID' not recognized by the KServer .
I have scheduled an update of the Agents, but the version number is not changing