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Gathering Agent logs for connectivity issues

QUESTION

What agent connectivity logs does the Kaseya Agent log that I can reference?

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ANSWER

For SAAS customers, please proceed ahead to step 2

 

Step 1

    On your VSA App machine (On-Premise only), gather the KServer.log and KServer.log1 files from the [VSAInstallDir]\Kaseya\KServer\ directory.

Step 2

   Follow these instructions based on the OS of the machine(s) encountering the installed agent connectivity issue:

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Windows

[AgentInstallDir]\AgentMon.log
[AgentInstallDir]
\kasError.log
[AgentInstallDir]\KaseyaD.ini

Any Event Log error outputs that source AgentMon.exe .  Note - Default Windows agent install path is '%ProgramFiles%\<company>\<Agent-Instance-Guid>'

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OS X

/Library/Logs/kasError.log
Any system.log entries related to the Kaseya Agent and/or AgentMon.

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Linux

[AgentInstallDir]/var/logs/kaserror.log
Any system.log entries related to the Kaseya Agent and/or AgentMon. Note on this:

Gather more verbose-outputted information for better diagnostics by doing the following on affected systems:

1 - Run the following Command to do so: # echo 0x3ff > /opt/Kaseya/[AgentInstallGUID]/tmp/kAgentMask

2 - Restart the agent if possible.
3 - Send us the syslog from this system after that in a zip archive in your ticket.

The syslog will be in one of the following (check with your distro provider if not in either of these): 

/var/log/messages
/var/log/syslog

Note - Default Linux Agent install path for Linux Agents is in /opt/Kaseya/<Agent-Instance-Guid> 


APPLIES TO

Kaseya Agent (All types & versions)

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