Agent Not Installing - Curl.exe/proxy issue

Problem:

Agent Not Installing due to curl.exe/proxy issue

Cause: 

It was found that a Windows 2008 R2 server had a Windows environment variable set for HTTP_PROXY which pointed to the customers proxy service

Solution:

Curl.exe uses this same environmental variable, which then the Kaseya agent will use. Once the environmental variable on the server was changed to something other than HTTP_PROXY and changed the related services to run as a local system, the agent installation issue was resolved.

Again, this is not something that is common - however, I thought it would be good information to pass along in the event that other customers may be using this same variable in their environment and are having agent installation issues.

 

 

 

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