Manually Update Agent Installation Files

For K2 v6-based & v5.1-based VSA's:

Updating the agent installation files of the Kaseya agent with new versions occurs in two forms:

A) In certain technical support cases, we see that a particular new agent version will solve the specific issue(s) that the technical support case details. This currently happens especially with the Kaseya Mac Agent as it is younger and has not had as much development time put into it as its Windows counterpart. These situations warrant an agent update and Kaseya Support collaborates with Kaseya Development to arrange this or links the customer to a share for these particular cases and installation files.

B) When Kaseya releases new overall software upgrades to its software core, new upgraded/updated agent versions may be included as a part of that particular release. Additionally, Kaseya specific modules, such as KES/KAV, BUDR/Kaseya Backup, etc... may include updated agents to be installed into the appropriate Kaseya directories during that particular module installation process.


Should you have received the latest Mac and/or Windows Kaseya Agent installation files via a support request, the following details how to update the KAgentSilent.exe and/or VarAgentSetup.exe agent installation files (plus any additional files listed as well):


For Windows Agents: 

Navigate to the C:\Kaseya\WebPages\ManagedFiles\VSAHiddenFiles\pcInstall directory. Within this directory, backup and/or rename the current KAgentSilent.exe and/or VarAgentSetup.exe - only rename the filenames that you have received a new version of. Leave the others alone. Once this is done, place the newer versions of these files in this directory. 

Note: Replace ‘C:\’ as necessary. 

For Mac Agents: 

Navigate to the C:\Kaseya\WebPages\ManagedFiles\VSAHiddenFiles\macInstall directory. Within this directory, backup and/or rename the current KAgentSilent.exe & VarAgentSetup.exe - only rename the filenames that you have received a new version of. Leave the others alone. Once this is done, place the newer versions of these files in this directory. 

Note: Replace ‘C:\’ as necessary. 

At times, there will be additional installation files that will be included(ie.: kvncsrv.mpkg.zip, KaseyaUninstall.pkg.zip, etc…). Rename and/or backup those particular older versions of these files and place the new version of them therein as well.

Visit the Agent > Upgrade Version > Update Agent page. On the Update Agent body page, select the checkbox with the following text next to it and uncheck any other checkboxes:

Force update even if agent is at version X.X.X.X
(Where X.X.X.X = The base agent version of the VSA installation)

Then select the Windows & Mac Agents you wish to update and choose the Update Agent button.

For Linux Agents: 

The latest Linux Agent interim build installation files are only hotfixed.