Troubleshooting
- Unable to Create a New User under a SMB or MME. Unable to create user: Unprocessable Entity: User seat limit reached
- Autotask - Error - "Ticket Creation Failed: Data Violation: Queueid Is Required"
- Autotask - Error - "This Integration Experienced The Error: Internal Server Error"
- Why is my user showing 2FA Disabled?
Integrations
- Azure - Error - "1" inside red box
- Autotask - How do I add a Ticket Description?
- How do I "Enable" my Autotask or Connectwise integration?
- Where is the Infusionsoft User Guide located?
- Where is the Connectwise Integration User Guide?
- Where is the Autotask User Guide?
FAQ
- What does password criteria mean?
- Some of this data is old and includes employees that are no longer working for us. Doesn’t this mean we are not at risk?
- Identified method used to capture/ steal data: how was the data stolen or compromised?
- Does the identification of my organization’s exposed credentials mean we are being targeted by hackers?
- Data source locations & descriptions: where do we find data?
- How are the stolen or exposed credentials found on the dark web?
How To
- How do I register for a helpdesk account?
- How do I add multiple email recipients to notifications?
- How do I add Domains, IP's and Personal Emails for monitoring?
- How do I manage Compromise Notifications emails my users are receiving?
- How do I add my company users?
- How do I view and manage organization compromises?
Release Notes
- 11/11/2021 - Dark Web ID v1.80.00
- 10/28/2021 - Dark Web ID v1.79.00
- 10/13/2021 - Dark Web ID v1.78.00
- 09/28/2021 - Dark Web ID v1.77.00
- Release - DarkWeb ID - v1.51.07
- Release - Dark Web ID v1.51.08
DarkWeb ID
- My compromise report shows fake accounts such as info, spam for my domain
- Dark Web ID Compromise Results
- How do I setup Whitelabeled Email?
- Live Data Search - Error - "Your search query references a protected domain or email address"
- Compromise(s) Found on Fake Email Address
- How to enable SSO with SAML on DarkWeb