Dark Web ID Ticketing Updates

Professional Services Automation (PSA) Integrations 

Dark Web ID supports a few different integrations with PSA (Professional Services Automation) tools.

Kaseya 

3rd Party

Ticketing updates

When you add an integration with any of the supported PSA (Professional Services Automation) tools the ticket information is sent down stream from Dark Web ID to the PSA tool.

Internal Compromises Updates

Once a ticket is created by Dark Web ID an internal note will be applied to the individual compromise report that will display the compromise notes and the status of the compromise is set to “3rd-party tracking“.

This means that all changed should be tracked on the PSA side and not via Dark Web ID.

 

 

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