Professional Services Automation (PSA) Integrations
Dark Web ID supports a few different integrations with PSA (Professional Services Automation) tools.
Kaseya
- Autotask - https://helpdesk.kaseya.com/hc/en-gb/articles/16876268346129
- BMS - https://helpdesk.kaseya.com/hc/en-gb/articles/17935274699793
3rd Party
Ticketing updates
When you add an integration with any of the supported PSA (Professional Services Automation) tools the ticket information is sent down stream from Dark Web ID to the PSA tool.
Internal Compromises Updates
Once a ticket is created by Dark Web ID an internal note will be applied to the individual compromise report that will display the compromise notes and the status of the compromise is set to “3rd-party tracking“.
This means that all changed should be tracked on the PSA side and not via Dark Web ID.