Autotask - Error - "Ticket Creation Failed: Data Violation: Queueid Is Required"

 

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If you experience the error "Queueid is Required"--it's because the Autotask Ticket Queue field is missing.

Here is how to add it.

1. On your Autotask Integration row--click on "Edit"

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2. Create "Add Field Mapping". (the new field will appear at the bottom of the selections)

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3. Scroll down the list and select the field of "Ticket Department Name OR Ticket Queue Name (integer)". 

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4. Then you can select what Queue you'd like the tickets to appear in.

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5. Save or Save and Submit a Test Compromise Ticket.

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