Giving users IIS_IUSRS and IUSR full permissions on Kaseya folders.

Question: What are the permissions needed for users IIS_IUSRS and IUSR?

Answer: Below is the list of permissions you'd need to add to these two users (letter drive may different). Simply access the KServer and make sure to give the below Kaseya folder(s) full permission (IIS_IUSRS and IUSR):

Path: C:\Kaseya\DBInstall 
User Account: IIS_IUSRS 
Permission: Add Full control

Path: C:\Kaseya\MessageSys 
User Accounts: IUSR & IIS_IUSRS 
Permission: Add Full control

Path: C:\Kaseya\UserProfiles 
User Accounts: IUSR & IIS_IUSRS 
Permission: Add Full control 
*may take longer but please make sure it completes.

Path: C:\Kaseya\WebPages 
User Accounts: IUSR & IIS_IUSRS 
Permission: Add Full control


Note: If after adding these permissions you're still facing issues with any VSA page throwing the "Oops..." error message, submit a ticket for Support to review further, via this link.

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