Backup failed as the image location was not available


  • Backups fail with error message "Backup failed as the image location \\<server>\<folder>was not available"
  • Image location test fails



The backup process is unable to write to the Image Location



Proceed as follows to isolate the issue: -

1) log onto the agent machine as the "agent credential" user (as configured on Agent > Set Credential page)

2) open command shell (cmd.exe) and run the following: -

dir "\\<server>\<folder>" /s

echo Passed > "\\<server>\<folder>\test.txt"

copy "\\<server>\<folder>\test.txt" "c:\kworking\test.txt"

(replace \\<server>\<folder> with actual image location path)

If any of the above commands fail, troubleshoot further on the Windows side, depending on the error message returned.

If they are successful: -

3) check connection logs on the NAS device to ensure that the connection was authenticated as the "agent credential" user when the above tests were done (if the share is on a Windows server, this information will be in the Security event log). If not, there may be credentials cached in the Windows desktop session.


4) try to run another backup, and check the connection logs again to find out if authentication using the agent credential has failed

Applies to

Kaseya VSA (Backup module) - all versions

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Article is closed for comments.