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Kaseya Backup Exclusions: Acronis Folders to whitelist

Problem

You may get errors "The Backup process has failed to start" or "The backup process has been interrupted. No log file has been created". You could also receive various installation failure errors.

Cause

In some cases a security program or antivirus client blocks the functionality of the Acronis product. 

Solution

You can solve such issues by adding program folders or executable files to the exclusion list or to whitelist.

Please review the Acronis link below to add the following program folders to your list of exclusions:

https://kb.acronis.com/content/36429 

Applies To

Acronis Backup 11.5

Acronis Backup 10

VSA 6.5, VSA 7.0, R8,

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