Kaseya Backup Exclusions: Acronis Folders to whitelist

PROBLEM

You may get errors "The Backup process has failed to start" or "The backup process has been interrupted. No log file has been created". You could also receive various installation failure errors.

CAUSE

In some cases a security program or antivirus client blocks the functionality of the Acronis product. 

RESOLUTION

You can solve such issues by adding program folders or executable files to an exclusion list or to a whitelist.

Please review the Acronis link below to add the following program folders to your list of exclusions:

Acronis Software: exclude program folders and executables from antivirus and other security programs

APPLIES TO

Acronis Backup 11.7/11.5/11/10

All VSA versions.

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