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Backup failed – the backup wrapper failed to write a valid log file

Problem

Backup fails with this error message: -

Backup failed – the backup wrapper failed to write a valid log file

Cause

The "agent credential" user on the agent machine does not have sufficient permissions to run a backup.

Solution

1) go to Agent > Set Credential page to check which user backups will run as

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2) ensure it belongs to local "administrators" group on the backup agent (it may be a domain account, but must belong to local group)

2015-03-04_16_38_51-2008r2-2.root.unnamed.png

Applies to

Kaseya VSA (Backup module) - all versions

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