Problem
- Image Location is on a NAS device configured for SMB 2.0 support
- Image Location test passes, but backup fails with below error
Backup failed - ProtectCommand: Failed to execute the command. EnsureBackupInvariantsCommand: Failed to prepare the location for the backup archive. Access is denied. Failed to retrieve information about file '\\<NAS address>\<folder>\<agent GUID>\VolBackup\<set name>'. Access is denied. Access to the file is denied. The specified network name is no longer available
Cause
- Acronis Command line process was unable to authenticate to the NAS (using encrypted agent credentials)
Solution
- change SMB version support in NAS configuration from 2.0 to 3.0
Applies to
Kaseya VSA (Backup module) - v6.5 and later
Acronis Backup v11.x