Offsite Synthetic backups fail to run if "limit sets" option is enabled on offsite server

Problem

• Backup agent has "Synthetic Full" feature enabled in Backup schedule
• Its backups are replicated to an Offsite Server with "Limit Sets" feature enabled
• Only the first synthetic full backup runs. Subsequent jobs get stuck in the queue, as shown below

Cause

• the problem has been documented

Solution

• this article will be updated when solution is available

Workaround

• disable "Limit Sets" feature on relevant offsite server (from Offsite Servers page)

OR

• disable "Synthetic Full" feature in Backup schedule (Schedule Volumes or Schedule Folders)

Applies to

Kaseya VSA (Backup module) - v6.5 and later

Acronis v11.x

Ref: SVE-845