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Offsite Synthetic backups fail to run if "limit sets" option is enabled on offsite server

Problem

  • Backup agent has "Synthetic Full" feature enabled in Backup schedule
  • Its backups are replicated to an Offsite Server with "Limit Sets" feature enabled
  • Only the first synthetic full backup runs. Subsequent jobs get stuck in the queue, as shown below

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Cause

  • the problem has been documented

Solution

  • this article will be updated when solution is available

Workaround

  • disable "Limit Sets" feature on relevant offsite server (from Offsite Servers page)

OR

  • disable "Synthetic Full" feature in Backup schedule (Schedule Volumes or Schedule Folders)

To resolve the "orphaned" offsite synthetic backups, refer to this article.

Applies to

Kaseya VSA (Backup module) - v6.5 and later

Acronis v11.x

 

Ref: SVE-845

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