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Unable to restore MBR from Acronis backup image - system will not boot

KB# KKB001032

 

SYMPTOMS

After the recovering the Windows system partition from an Acronis backup image, the system fails to boot and displays a message saying "unable to find boot MBR".

 

CAUSE

The master boot record (MBR) has not been restored. The MBR may be located on any disk partition, including non-Windows partitions which cannot be backed up by Acronis at partition level. If the MBR was not included in the backup, it will not be available for restore using the Acronis recovery CD.

 

SOLUTION

If the MBR was included in the backup, it will be displayed in the backup contents when creating the restore job using the Acronis recovery CD.

KKB001032_png-550x0.png

If the MBR was not backed up, it must be recreated after the restore using Microsoft Windows tools, such as described here:

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/bootmgr-is-missing-in-windows-server-2008-r2/7bb1d682-e078-4f78-84d7-d4d3f9aa9769

 

Please contact Microsoft support if you are unable to recreate the MBR - this is not supported by Kaseya Backup/Acronis.

 

Note - if backing up an entire system image, it is recommended to select disks instead of partitions on the Schedule Volumes page in Kaseya Backup. This will ensure the MBR is included, even if it is located on a non-Windows partition.

 

APPLIES TO

Kaseya Backup (all versions)

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