Kaseya System Backup and Recovery (KSBR) logs this error when trying to apply a KSBR profile :-
Apply Error - "An Unknown Error has occurred"
And from the KBR Manager logs (located under the working directory of the KSBR client) it shows the following error :-
CoCreateInstanceFailed : HResult error: 0x80040154 Error message: Class not registered
The version of ShadowProtect installed on the machine is not supported by Kaseya
1) Check the ShadowProtect Console on the machine to see what version is running - Kaseya only supports v5.1.5 or lower
2) If the machine has a later version installed, you will need to uninstall this version and reinstall manually
To manually install -
a) Retrieve the install file from StorageCraft only if you are managing your machines outside of Kaseya, i.e. through the StorageCraft website.
b) If version 5.1.5 is not available from StorageCraft, browse to the following directory on your Kserver - C:\Kaseya\WebPages\ManagedFiles\VSAHiddenFiles\KBR - and locate the ShadowProtectSetup.exe file (this file will also show the version number).
c) Copy this file over to the machine and run it. Input the serial number from StorageCraft, and Apply the KSBR Profile.
Kaseya System Backup and Recovery (KSBR), Kaseya VSA