Obtaining ShadowProtect Recovery Environment

QUESTION

How do I obtain the ShadowProtect Recovery Environment?

ANSWER

Please follow the steps below:

1) go to System Backup and Recovery > Images > Mount page

2) click on Download Recovery ISO button

3) click on Download the Environment

Note: If you receive an error 404 or the page is not available when attempting to download the Recovery ISO, see KB article KKB001039.

4) Review the END-USER LICENSE AGREEMENT FOR SELECT SHADOWPROTECT® SOFTWARE PRODUCTS, and click I accept button to access download manager and CD creation instructions

FURTHER INFORMATION

The User Guide for Recovery Environment can be found here.

APPLIES TO

Kaseya System Backup & Restore (KSBR) - v1.0

StorageCraft ShadowProtect - All versions