How to obtain ShadowProtect Recovery Environment
1) go to System Backup and Recovery > Images > Mount page
2) click on Download Recovery ISO button
3) click on Download the environment
Note: If you receive an error 404 or the page is not available when attempting to download the Recovery ISO, see KB article KKB001039.
4) Review the END-USER LICENSE AGREEMENT FOR SELECT SHADOWPROTECT® SOFTWARE PRODUCTS, and click I accept button to access download manager and CD creation instructions
User guide for recovery environment can be found here.
Kaseya System Backup & Restore (KSBR) - v1.0
StorageCraft ShadowProtect - all versions