BMS-IT Glue Integration | Setup

Introduction

We are expanding the two-way sync feature which involves a deep integration with IT Glue and BMS. Users will now be able to retrieve IT Glue information within the same BMS window.

Prerequisite

Set up Integration with IT Glue from BMS

  • Navigate to Admin > My Company > IT Glue Settings.
  • Enable-IT Glue Integration: Select Yes, enter Subdomain details, and save the setup.
  • Under Subdomain text box, enter your IT Glue domain details and choose your server.
  • Each IT Glue account has its own unique URL that is generally in the format of https://mycompany.itglue.com or https://mycompany.eu.itglue.com
  • The first part of the URL (mycompany) is called the subdomain. 

Confirm the Integration

  • Navigate to Home > My Settings. You should see a new tab called Integrations and it should say Connected. Refer here for steps to reconnect.
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