Unable to Discover Interface Status Metrics

PROBLEM:

I am unable to discover interface status metrics that are 'down' even though I see the interfaces listed in my snmpwalk.

 

CAUSE:

By default, our interface signature will only present interface metrics if the interface is reporting as administratively up (ifAdminStatus = '1') and operationally up (ifOperStatus = '1').

 

RESOLUTION:

 

  1. Download the custom signature attached to this KB
  2. Place the signature on the BVE server under <TRAVERSE_HOME>/plugin/monitors
  3. Log into the web UI as 'superuser' or admin level user
  4. Navigate to the SUPERUSER > HEALTH page
  5. Left-click on the gear icon (under the Action column) for the BVE server
  6. Repeat step 5 for all other server entries

The signature will allow discovery of all interfaces in the following states:

  • administratively down and operationally down

  • administratively up and operationally down

  • administratively down and operationally up

APPLIES TO:

All version of Traverse

 

REFERENCE:

https://helpdesk.kaseya.com/hc/en-gb/articles/229041608-How-Can-I-Discover-Monitor-Multilink-EtherChannel-Tunnel-VLAN-Interfaces-

 

 
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