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The system is in the process of creating the form 'Customer_Service_Fixed_Width_No_Tabs.xml'. Please try again.

Problem 
When saving a ticket an error shows: 
"The system is in the process of creating the form 'Customer_Service_Fixed_Width_No_Tabs.xml'. Please try again."

Cause 
  • This specifies that the editing template is not yet assigned to the user role associated to the user trying to save a ticket.
Resolution  
 You will need to assign the editing template to the user roles affected. You can do this by:
1- Navigate to Service Desk> Common configuration >  Role Preferences
2- Select the Role > On the right hand side pane, select the tab called "Service Desk" > Select the Service Desk
3 - Choose the editing template from the drop down list
4- Save

 

Applies to 

Service Desk

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