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How to back up and recover KDB private storage servers

QUESTION

How to back up and recover KDB private storage servers, to ensure that client backups can still be restored after a system crash or hardware failure.

ANSWER

- Backups

As a minimum, the "storage location" must be backed up. This is the directory or LAN share containing the raw backup data, and regular backups should be taken to ensure not too much data is lost in the event that the storage server fails.

For fastest possible recovery times, it is recommended to take an image backup of the storage server using a product such as Kaseya Backup (Acronis) or KSBR (Storagecraft) that supports bare metal recovery.

- Restore

If you have an image backup, simply restore the disk image (to another machine if the hardware has failed). If you have a file-based backup of the storage location that is more recent than the image backup, restore that as well.

If you only have a backup of the storage location, proceed as follows to recover the storage server (on another machine if the hardware has failed): -

1) install/re-install the operating system, ensuring that the storage location is the same as it was on the original storage server (i.e. it has the same drive letter and path)
2) restore the data to the new storage location
3) install the agent on the new storage server using the machine-specific link on the Agent > Create page (so that it checks into the VSA as the same account)
4) If the connection address for the storage server has changed, modify this in the storage configuration.

KDB client backups will be available up until the point the storage location was backed up.

APPLIES TO

Kaseya Data Backup (KDB) v2.0 and above

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