Introduction
License management techniques have been implemented in Graphus to track the license usage of each Graphus account. This article explains how you can verify the number of licenses consumed and the number you have purchased for your environment. You need to do so to prevent user accounts from exceeding your license limit, which would result in those accounts being unprotected by Graphus.
Prereq:
A partner admin has access to the license management functionality described in this article.
License management
Partners are required to purchase a Graphus license for each billed Microsoft or Google user that is protected by Graphus. If a new user account is created that would exceed the number of licenses the partner has purchased, the new user's inbox not be protected by Graphus.
This applies only to billed users. Subscriptions can be created for free users, for example shared inboxes.
MSP Information page
The MSP Information page (available on the MSP Administration tab) provides the details of your Graphus subscription. In the Subscriptions section, the following information is displayed:
- Inboxes: The number of licenses available and consumed out of the total number of licenses purchased.
- License Type: The subscription's license type.
- Quantity: The total number of licenses purchased.
- End Date: The date the subscription expires.
Subscription card
The Subscription card on the Organizations page enables partners to track their license usage. The License Used field indicates the number of consumed licenses (first number) and the total number of licenses purchased (second number).
The Inboxes Protected field displays the total number of inboxes protected by Graphus. The number includes any inboxes Graphus is protecting for free, if any. Therefore, the number of protected inboxes may be higher than the number of consumed licenses.
The Subscription card will include a warning if the license limit is exceeded.
Tracking protected inboxes in the Organizations table
The Protected Inboxes column in the Organizations table displays the number of inboxes protected for each organization. The number includes inboxes being protected for free.
Enforcing the partner's license limit
Graphus employs various techniques to notify partners when they are approaching or have reached their purchased license limit.
95% of licenses consumed
When a partner has consumed 95% of their license limit, a notification banner will be displayed on the Organizations page. It states the license limit is almost reached and encourages the admin to contact their account manager to purchase more licenses.
In addition, the partner will receive a warning email.
Note: If KaseyaOne Unified login is active, the banner will include a link to KaseyaOne where it suggests you review your licensing.
100% of licenses consumed
When a partner has consumed 100% of their license limit, the following will occur:
- A notification banner will be displayed on the Organizations page stating the license limit has been reached and that new billed users won't be protected. The banner encourages the admin to contact their account manager to purchase more licenses. The banner will include a KaseyaOne link, if applicable.
- The License Used numbers in the Subscriptions card will appear in red and the card will include a limit reached warning.
- The partner admin will receive a warning email.
- The Add Organization button will be removed from the Organizations page. The partner will need to purchase more licenses before the ability to add new organizations is restored.
Important: If the admin removes users or inboxes from their M365 or Google Workspace environment to free up licenses, Graphus will automatically assign those licenses to the user accounts that exceeded the license limit. The subscriptions will be created in the order the user accounts were originally created.
License Expired
When an partner's license has expired, a notification banner will be displayed on the Organizations page stating such and encourages the admin to contact their account manager.
The partner admin will receive a warning email.
License management scenarios and respective actions