Issue
If you have configured the Autotask, Connectwise Manage, or BMS/Vorex integrations you might see Non-matching organizations.
Problem
Theses integrations must have exactly matching organization names in both the PSA tool and Darkweb ID.
Resolution
Check in the PSA tool for the following.
- Exact spelling, including case sensitivity.
- Extra spaces after the name in the field.
In DarkWeb ID check the following.
- Exact spelling, including case sensitivity.
- Extra spaces after the name in the field.
Note: We do not recommend using copy/paste here. There are sometimes extra characters that are copied and not needed here. Manually entering the names will prevent these kinds of issues.